Increasing Efficiency to Increase Student Engagement: A Case Study
Non-Traditional Education | Thursday, September 1, 2016
Western Continuing Studies increased efficiency and improved engagement with their learners by adopting customer-centric Destiny One business processes Keeping up with the Amazon-like online experience that today's students have come…
Mapping Trends in the IELP Market
International Programs Blog | Monday, June 6, 2016
Watch this video to learn where today’s IELP students are coming from and to gain a greater understanding of their interests. Also, learn more about other providers in the IELP space who American colleges and universities should be watching.
Maximizing Competitive Advantages in the IELP Space
International Programs Blog | Tuesday, May 24, 2016
This video breaks down what institutions need to do with their IELPs in order to regain a competitive edge over private providers.
The Diversity of Non-Traditional Markets in Higher Education
International Programs Blog | Wednesday, April 20, 2016
In this video, we explore the reality that the non-traditional market is better-understood as a collection of diverse sub-markets. We delve into three non-traditional sub-markets that stand out for being particularly lucrative: corporate training, Intensive English Language Programs (IELPs) and non-credit higher education.
Reinventing the Student Information System
Student Information System | Wednesday, April 6, 2016
Higher education institutions need to do more to effectively leverage technologies to meet the needs of today’s students. This starts with a mindset shift that moves college and university leaders from thinking about what’s best for the institution to thinking about what’s best for the student.
The Customer Service Myth in Non-Traditional Education
Non-Traditional Students | Wednesday, March 23, 2016
If you’re worried that customer service is going to make students feel like customers you’re too late—they already think of themselves as customers. Across all industries, companies are doing everything they can to reduce the red tape their customers need to navigate because complexity equates to a bad customer experience.
Redefining the Student Experience in Higher Education
Non-Traditional Students | Thursday, March 10, 2016
Rising numbers of non-traditional students have made the customer experience central to the student experience. The consumer mindset they bring to the table is forcing colleges and universities to change the way they operate.
Four Recent Changes That Have Radically Altered the Higher Education Landscape
Student Information System Blog | Wednesday, November 11, 2015
Universities must find solutions to new challenges, overhaul many of their entrenched business processes, and foster systems that engage students if they are to remain viable and competitive in a changing landscape.