Non-Traditional Students Blog
How to Create the Customer Experience Your Students Expect
Non-Traditional Students Blog | Wednesday, November 14, 2018
Students expect the same level of service from your institution that they get from leading retailers. Learn how your institution can apply the same principles that eCommerce providers have mastered.
Positioning Continuing Education to Grow the Institution
Non-Traditional Students Blog | Wednesday, October 31, 2018
Recap of two fascinating interviews that tell an exciting story about the place non-traditional divisions and non-credit education plays in the future of higher education.
Customer Lifecycle Management: Three Points of Attraction to Bring Today's Students In
Non-Traditional Students Blog | Tuesday, September 19, 2017
The landscape of higher education has been changing for decades – reductions in budgets, changing student demographics, and fluctuating...
The Customer Service Myth in Non-Traditional Education
Non-Traditional Students | Wednesday, March 23, 2016
If you’re worried that customer service is going to make students feel like customers you’re too late—they already think of themselves as customers. Across all industries, companies are doing everything they can to reduce the red tape their customers need to navigate because complexity equates to a bad customer experience.
Redefining the Student Experience in Higher Education
Non-Traditional Students | Thursday, March 10, 2016
Rising numbers of non-traditional students have made the customer experience central to the student experience. The consumer mindset they bring to the table is forcing colleges and universities to change the way they operate.
What Higher Education Can Learn from Online Retailers
Non-Traditional Students Blog | Saturday, April 25, 2015
The Value of a Customized Shopping Experience for Students Today’s non-traditional students are savvy shoppers. They know how to find what they need on the Internet and expect all sites…
Competing in the Adult Student Marketplace
Non-Traditional Students Blog | Thursday, March 26, 2015
Non-traditional students provide lucrative opportunities for institutions agile enough to respond and effectively understand their needs. Higher education is in a state of flux, and institutions need new revenue streams…
4 Ways Institutions Can Adapt to Meet the Needs of Non-Traditional Learners
Non-Traditional Students Blog | Wednesday, March 25, 2015
Adult students require increased flexibility and targeted support from their institutions in order to thrive. Adult students are increasing in numbers across American campuses. They are changing the playing field…
Treat Your Students as Customers – The Key to Retention
Non-Traditional Students Blog | Tuesday, March 10, 2015
As customer service becomes an institutional imperative, Relationship Management offers a solution Nowadays, students expect more from their universities and colleges than relevant classes and interesting professors. Their needs have…