Today’s students have extremely high expectations of the customer experience offered by colleges and universities, but it can be difficult to fulfill these expectations by building everything in-house. After all, creating a first-rate customer experience requires colleges to offer services and a level of engagement that matches America’s largest customer-oriented organizations. Given these expectations, and the shrinking budgets of many institutions, leaders need to do an internal assessment to determine what their team is truly capable of, and where internal time is best spent. Then, leaders need to look to partners and service providers to help fill in the gaps.
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Innovators vs Fabricators
Understand how innovative vendors protect you from meltdowns today and in the future.
Pathways to Innovation: Vendor Partnerships in Higher Education
First-hand accounts of how a vendor partnership can create improvements across your institution.
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