Professional Services Organization
Destiny Solutions Professional Services Organization provides subject matter expertise, mentoring and best practices to empower our clients to plan, implement and configure our software to meet their unique requirements. We have a strong track record of successful implementations and attribute this achievement to our trusted team and our proven implementation process. Our implementation consultants are certified experts who specialize in non-traditional higher education. We also have a dedicated team of highly skilled developers and quality assurance analysts who work on our client projects.
For all implementation projects, regardless of how simple or complex, we adopt the following guiding principles:
- Work together as one project team
- Leverage out-of-box functionality as much as possible
- Minimize or eliminate the need for customizations
- Plan for sufficient or necessary integrations
- Adopt formal risk and change management practices
- Empower our clients to own and lead the implementation project
We aspire to get our clients live on Destiny One as quickly as possible with minimal to no customizations or custom integrations. Our implementation consultants work with your team to address your unique requirements via configuration, changes to your business processes or a workaround. Only after we have exhausted all possible options will a customization be considered.
We have developed a wide range of documentation to support your team and set your project up for success. This includes a comprehensive Implementation Planning Guide, implementation worksheets, primers, quick reference guides, checklists and training videos – all of which are available on the GROW! Community Portal.
We offer three Implementation Services Packs (Quick Start, Guided, Mentored) and work with you to determine which pack is aligned with your project scope and complexity. A Quick Start implementation typically requires 3 to 4 weeks following project definition sign-off. A Guided implementation typically requires 3 to 4 months while a Mentored implementation project may require 5 to 8 months or more following project definition sign-off. Regardless of which Services Pack selected, the Destiny Solutions team provides the necessary documentation, expertise, mentoring and best practices to guide your team on the required data population, Public View enhancements, integration development, user acceptance testing and Go Live preparation activities. In order to make the most of your contracted Professional Services hours, we work with you to establish how much or little support you require from our team during all phases of the implementation project.
Our Implementation Process
Although each project is different in terms of size, scope and schedule, we use a standardized and repeatable implementation process from kick-off to Go Live. Our team of expert consultants will guide you through each of the five implementation phases:
- Onsite Workshops & Project Definition
- User Acceptance Testing
- Go Live Planning
Throughout all phases of the project, we use PM-certified processes and controls that are designed to rapidly analyze your institution’s unique business practices and promote effective change management throughout your organization.
Shortly after your Destiny One Go Live, we deliver a Project Close Out Report and schedule a time to review the report and listen to your feedback regarding the implementation project and the services provided by the Destiny Solutions team. We are constantly trying to enhance and improve our implementation process and tools based on client feedback.
Many Destiny One clients reengage the Professional Services team to conduct an Operational Health Check every 3 to 6 months’ after Go Live. The Operational Health Check is designed to ensure staff usage of Destiny One is optimized and any questions, issues or new requirements identified subsequent to the initial implementation are addressed. Specifically, Destiny Solutions’ Professional Service team focuses on several key activities during the OHC including review of functional areas by roles to identify pain points, brainstorm solutions for identified challenges, deliver rapid knowledge transfer and product training, identify underutilized Destiny One functionality that could improve productivity and efficiency, provide subject matter expertise based on best practices from other customer implementations, and identify and prioritize configurations and enhancements.
Additional post Go Live offerings from the Professional Services Organization include customer change requests, training, consulting and strategy planning.